Contact

If you're having trouble logging into your account, here are some steps to help you regain access.

Reset Password

Forgot your password? Click the 'Reset Password' link on the login page and follow the instructions to set a new password. Ensure you have access to the email address linked to your account.

Login Information Issues

Make sure you're entering the correct login details. Your username is usually the email address you registered with. If you're having trouble, you can recover your account through the 'Reset Password' option, or contact us if needed.

Technical Help

If you're still unable to log in after following the above steps, try a different browser or check your internet connection. If the issue persists, you can ask for help from the customer service of the bike brand you ride. They can direct you to the appropriate support.

Contact Us

Still having issues or questions about logging in? Our support team is ready to assist you. Contact us and we will respond as soon as possible to help you further.

Contact Information by Brand

For specific support per bike brand, you can contact the customer service of the respective brand:

• Gazelle: Contact via http://www.gazelle.nl

• Kalkhoff: Contact via https://www.kalkhoff-bikes.com/

• Urban Arrow: Contact via https://urbanarrow.com/

These teams are ready to assist you with brand-related questions and support.